| Carlson_Marketing_Group A Relationship Marketing company with international capabilities, helping Fortune 1000 clients build better relationships with the audiences they depend on for success: employees, channel partners and |
| Clientize Company that builds customer knowledge online to help enterprises acquire and retain customers. |
| Concept_Shopping A marketing services company that allows retails and brands to recognize and reward their best customers. |
| CPC_Healthcare_Communications Full-service, integrated communications agency that provides strategic marketing solutions to the healthcare sector. |
| Crossbow_Group A marketing services firm that develops and integrates targeted programs across the entire spectrum of communications media. |
| Customer_Communications_Group A full-service relationship marketing agency offering expertise in strategic consulting, data-driven research, creative communications and multimedia. |
| dunnhumby Firm specialising in direct marketing, contact strategies and campaigns (loyalty schemes) using targeting and profiling built upon the segmentation and analysis of customer and prospect databases. |
| Ennary_Inc_ Company in the business of helping organizations get a better understanding of their clients and prospects through email communications. |
| eSavvy_Marketing Provides a suite of applications that power relationship marketing campaigns. |
| Espenschied-Bachmann_Group Firm specialized in e-business consulting and services to financial institutions. It provides Customer relationship management (CRM), data mining, e-mail marketing, site design and development. |
| FineLight Firm specializing in direct response, branding and health care marketing. Headquartered in Bloomington, Indiana, with offices in Chicago, Louisville and New York City, United States. |
| Frequency_Marketing,_Inc_ Designs, implements and manages loyalty marketing programs that recognize and reward customers through technology and consultive services. |
| Fundamento_Comunicação_Empresarial A company that renders services in the area of corporate communications, focused on public relations. |
| Haley_Marketing_Group Marketing programs to help businesses develop customer relationships. |
| Haskin_Marketing Integrated edialog marketing programs for sponsored custom publishing, database marketing and direct response interaction. |
| ICLP Customer loyalty programmes, loyalty marketing and CRM from an international company with a wide breadth of experience working at every level of the process; planning, implementing and managing. |
| iMediaPro Company offering the Multimedia Business Card, a marketing tool for nurturing client relationships and generating referrals. |
| Irving_and_Company A strategic marketing and communications firm that provides marketing analysis, market strategy and customer relationship management services. |
| James_Brewton Professional specialized in strategic CRM performance measurement methodologies and tools can help organization succeed. |
| Kankei Company that offers database management services, call centre services, direct marketing and direct mail, direct sales and customer relationship management. |
| King_Fish_Media Provides custom publishing, content development and private media marketing solutions focused on lead generation, relationship marketing, and customer retention. |
| LoyalTree A strategy, process, and technology Customer Relationship Management consulting firm specializing in the creation of tailored and customer focused solutions. |
| Lucid_Marketing Works with businesses to discover how relationship marketing can be more effective and produce greater profits than promotional marketing alone. |
| Managing_Loyalty UK suppliers of programmes and gifts to manage and promote customer and staff loyalty. |
| Marketechcorp Company specializing in marketing and implementation of high-technology products and technologies to small and mid-sized business entities in the US and Canadian markets. |
| Metrocorp_Marketing Builds marketing partnerships between special interest media (e.g. regional publications) and advertisers. |
| MRM_Worldwide Information about relationship marketing news and tools. |
| Music_Matters Agency that specializes in creating innovative campaigns and marketing initiatives. |
| Nurture_Services Firm that provides assist in building irresitible relationship with clients and prospects. |
| Partnerships_Media Firm that develops targeted and branded B2B guides designed to help businesses build customer relationships. |
| Paul_Haseloff Provides strategic advice, assistance and coaching to organisations implementing customer relationship management and e-marketing solutions and campaigns. |
| Peppers_and_Rogers_Group Consulting firm that specializes in maximizing the value of customer relationships. |
| plf_Marketing plf Marketing is a marketing consulting firm that helps organizations put the marketing pieces together. |
| Prospecting_com Consultants and analyst teams that develop relationship marketing plans to increase customer/client base. |
| Relationship_Biz Company that identifies the exact decision-makers that will grow the bottom-line of enterprises. |
| Relationship_Marketing,_Inc Company focusing on creativity, technology and communication strategies. |
| Retail_Brand_Marketing_Ltd_ Firm offering development and international expansion of retail brands in clothing apparel and accessories. |
| Retail_Strategy_Center,_Inc_ Brian Woolf and Retail Strategy Center specializes in loyalty marketing, helping retailers develop and strengthen their loyalty programs. |
| Service_Advantage_International Provides customer service assessments, audits, market research, consulting and management services to help clients significantly increase customer loyalty, employee engagement, profitability, and retu |
| Strategic_Account_Management This site supports a doctoral research program on Strategic Account Management done by D.P. Gosselin. |
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What Global Business Leaders Are Saying AboutDeveloping Knowledge-Based Client Relationships 2nd Edition
“Dawson has pulled off the nigh-impossible: improved on what was already a terrific book. Even more than before, this is essential reading for professional service firms.”
David Maister, author of Managing the Professional Service Firm and The Trusted Advisor
“For many professional firms, there is no bigger challenge than deepening their relationships with key clients. In this arena, Ross Dawson is a master and his book, for those prepared to study and change, can provide off-the-shelf competitive advantage.”
Professor Richard Susskind, OBE, author of The Future of Law
“Ross Dawson was the first among the world's business thought leaders to pursue the intersection of knowledge and client relationships in professional services. No matter that your business, if you want to know more about your clients or customers, you'll find this book useful.”
Thomas H. Davenport, Professor and Director of Research, Babson College; Accenture Fellow; and author of What’s the Big Idea?
"Insightful, practical and beautifully straightforward - this should be essential reading for anyone offering professional or creative services."
Verna Allee, author, The Future of Knowledge: Increasing Prosperity through Value Networks
See more praise for Developing Knowledge-Based Client Relationships 2nd Edition
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