| The_WOW_Class Client service training programs. |
| WOW!_Performance_Coaching,_Inc_ Offer management consulting, performance coaching and culture change initiatives emphasizing customer loyalty, utilizing the Trapeze buddy, Plus 10% and I Got WOW!ed models. |
| American_Business_Dynamics Small business development consulting and Certified E-Myth Consultant training program. |
| The_Berkley_Center_for_Entrepreneurial_Studies Undergraduate and graduate courses in entrepreneurship at New York University. The Center is a global leader in research in entrepreneurship and entrepreneurship education. |
| 3Com\'s_Learning_Center Classes on networking basics or internet access for family and small businesses. |
| Image_Builders_Unlimited Trains businesses regarding the positive effect proper etiquette have on their success. |
| Saint_Louis_University Entrepreneurship education resources including business plans, how-to help, SME and small business education, lists of centers and faculty. |
| Small_Business_Training_Network A virtual campus housing free training courses, workshops and knowledge resources designed to assist entrepreneurs and other students of enterprise. |
| WebSite101 Tutorial for entrepreneurs and small business owners expanding to the web, with weekly newsletter along with comprehensive internet resources for growing a business online. |
| apt_Retail Performance programs and training products for associates, managers, trainers, and executives. |
| Creative_Insights_Inc_ Presentations, workshops, study tours and consulting services with a focus on retail and consumer trends, selling skills, on-brand customer service and the shopping experience. |
| CyberScholar_com Product education resources for retail technical sales professionals. |
| Employee_Performance_Strategies,_Inc_ Performance based training services and strategies. CBT, WBT, CD-ROM, curriculum development, stand up facilitation services available. |
| First_Friday Retail business change, skill and systems training in the UK. Includes case studies and contacts. |
| The_Friedman_Group Sales and service training, seminars, materials and consulting firm. Includes services, products, and company information. |
| The_Graff_Retail_Group Retail training, and management professionals. Includes services, speakers, and contacts. |
| The_Henson_Group Retail and soft skills training and consulting, specializing in sales, customer service and visual presentation. |
| InsightU Turn key e-learning solutions for retailers. Includes clients and contacts. |
| Integrity_Training_Solutions Australian company offering packaged and custom training and consulting services. |
| Jay_Baker_Retailing_Initiative Retail theory and practice. Participants include researchers, educators, students, and industry leaders. Features contacts and research. |
| KiwiCareers Provides a list of training programs related to the Retail Trade industry. |
| Leonard_Zell Professional sales training for jewelry retailers world-wide. |
| LJT_Management_Services Provider of retailer, wholesaler, and marketing representative training to major oil companies, convenience store chains and independent operators. |
| Merchandise_Concepts Providing retail stores nationwide with assessments, training and consulting to make them more customer service oriented. |
| Objective_Management_Group,_Inc_ Tools for evaluating sales organizations, attracting and screening sales candidates, and measuring the growth of salespeople. |
| Platt_Retail_Institute Initiates and secures the funding of studies by Research Fellows on specific retail business issues. |
| Prime_Training_uk_Ltd UK based provider of telephone and retail sales process training. Includes products, services, and company history. |
| Profits+Plus_Seminars Retail training seminars from speaker Tom Shay. Includes original articles, open-to-buy calculator, and newsletter. |
| Retail_PEAK Retail service and management training from the Retail Merchants' Association of British Columbia. |
| Retail_Training_Consultancy_Ltd_ Training solutions for retailers in Ireland including business planning, sales, and performance analysis. Includes services and client list. |
| Service_Skills The Industry Skills Council for the Australian service industries, which include wholesale, retail and personal services, tourism and hospitality, and sport and recreation. |
| STS_Vocational_Training Specialised Training Services provide workbased and distance education training for Business, I.T., Retail and General Education, in South East Queensland. |
| Total_Marketing_Resource Retail optical training program. |
| The_Training_Media_Company Online retail training video. |
| WhizBang!_Training Training tips, tools, and techniques for retail sales. Includes newsletter and contacts. |
| ABJ_Training In-house and open courses in futures, options, cfds, equities etc, for financial institutions and private investors. |
| AHI_Associates Staff training for certified public accountant firms, with program information and training dates. Locations across the USA. |
| Alpha_Financial_Training Tailored courses and seminars. Site lists upcoming programs and events in cities around the USA. |
| American_Education_Systems Continuing education, pre-licensing, and exam preparation courses for insurance and security licensing. |
| Asset_Protection_Information Gives basic information on asset protection, LLC'c, estate planning, offshore banking and living trusts. |
Quick
info sheet
to share with your
training team
download pdf
SunShower Learning
Tel: 888-723-8517
Fax: 206-260-2822
SMILE!
Customer Service
and Attitude
Training Program
Rated #1
Service Training
by the people who
matter most:
your frontline people!
Meet Reggie Wilson, bus driver.
Driving in traffic for 8+ hours a day is difficult. Dealing with an often
difficult public is doubly difficult.
But Reggie approaches his job with a different attitude. Rather than
letting the job wear him down, Reggie makes a choice. Everyday,
he chooses a positive attitude. Even on days when he doesn't feel
like being positive, he treats his riders like they are guests
on his bus. Guess what? They keep coming back. And the positivity
comes back to him, too.
Some riders pass up other buses and wait for his ride! How's that
for loyalty? So, why does Reggie make the effort to deliver excellent
customer service? Watch
the SMILE! video (full preview).
"...if I could have rubbed Aladdin's lamp and got
my wish - it would have been THIS program!"
Read more.
Customer service is one of the biggest challenges
for customer-facing companies today. Are you trying to figure out your
frontline customer service puzzle? SMILE! can help. SMILE! is Reggie's
story told straight. No talking head trainers telling you what to do -
and turning off your employees. In this day and age, no one wants to be
told what to do. Reggie's story starts conversations. What better way
to train than to have a conversation? How do you instill the spirit
of customer service in your people? How do you answer your frontline's
question, "What's in it for me?"
In their review of SMILE!, Training Media Review gave SMILE! 3.5 stars
out of 4. "If you need to encourage a positive service approach (or
have a difficult or 'poisoned' service environment), SMILE! is a great
training choice." Read the entire review.
Who can use SMILE!? Consultants, in-house trainers, managers,
department heads... SMILE! can be used by anyone to conduct a great training
session around customer service, attitude and personal choice. Download
a quick info sheet to share with your training team download
info sheet pdf.
SMILE! has been added to in-house customer service modules by companies
and organizations around the world because Reggie's honest, simple approach
touches people. That's why companies like ATT, Citicorp, Costco, Talbot's,
Saks, the San Diego Padres and many, many more customer-facing companies
have joined Reggie on the SMILE! bus. Governmental departments have been
among the biggest adopters of SMILE! as city, county state and federal
agencies have gotten on the bus - even the U.S. Department of Labor! Read
what they're saying about SMILE!
The SMILE! Customer Service Training Package includes:
1. The SMILE! video - 12
minutes VHS or DVD. Watch the video
2. Facilitator's Guide - 25 pages.
Review the guide
3. SMILE! buttons - set of 10 buttons
Discounts apply for Government, Schools and Non-Profits.
PURCHASE: $595.00; RENTAL: $250 for 10-day rental,
or, we can deliver an in-house
SMILE! presentation.
SMILE! is also available in Spanish (VHS only). Please note Spanish in
your special comments on the order form.
"SMILE!'s message is right on target..."
Read more.
"I invite you to read the comments from SMILE!ers, explore the SMILE!
philosophy and watch the film. If you'd like
to purchase SMILE! or evaluate a preview for your training application,
order here or call
206-295-1162. Reggie and I can also help you deliver SMILE! with a
live SMILE! seminar
at your location. Your people won't forget to SMILE!"
Joel Leskowitz, SMILE! producer
Favorite Links for Training and Development
(link)
Looking for SMILE! stuff? check out the new SMILE! t-shirts!
(link)
Click Reggie to watch the entire SMILE! preview online!
