| SunShower_Learning Video-based training program to inspire positive attitudes in front-line customer service employees. |
| Telephone_Doctor Products and services designed to improve the way organizations communicate with customers. Offerings include videos, workshops and web-based training. |
| Telephone_Doctor Customer service and telephone skills training company. |
| Thank_You_Very_Much,_Inc_ Offers customer service training that focuses on the experience of the front line service provider. Delivered in live as well as multi-media formats. |
| Tooty_Inc_ Customer service and sales strategy evaluating, developing, training and monitoring. |
| Total_Performance_Limited Offers customer service and sales training for retail businesses and direct sales forces. Free monthly newsletter, public seminars and list of events. |
| Vital_Signs_Training Skill workshop programs provided by a performance improvement specialist. Topics include communication skills and customer service. |
| The_WOW_Class Client service training programs. |
| WOW!_Performance_Coaching,_Inc_ Offer management consulting, performance coaching and culture change initiatives emphasizing customer loyalty, utilizing the Trapeze buddy, Plus 10% and I Got WOW!ed models. |
| American_Business_Dynamics Small business development consulting and Certified E-Myth Consultant training program. |
| The_Berkley_Center_for_Entrepreneurial_Studies Undergraduate and graduate courses in entrepreneurship at New York University. The Center is a global leader in research in entrepreneurship and entrepreneurship education. |
| 3Com\'s_Learning_Center Classes on networking basics or internet access for family and small businesses. |
| Image_Builders_Unlimited Trains businesses regarding the positive effect proper etiquette have on their success. |
| Saint_Louis_University Entrepreneurship education resources including business plans, how-to help, SME and small business education, lists of centers and faculty. |
| Small_Business_Training_Network A virtual campus housing free training courses, workshops and knowledge resources designed to assist entrepreneurs and other students of enterprise. |
| WebSite101 Tutorial for entrepreneurs and small business owners expanding to the web, with weekly newsletter along with comprehensive internet resources for growing a business online. |
| apt_Retail Performance programs and training products for associates, managers, trainers, and executives. |
| Creative_Insights_Inc_ Presentations, workshops, study tours and consulting services with a focus on retail and consumer trends, selling skills, on-brand customer service and the shopping experience. |
| CyberScholar_com Product education resources for retail technical sales professionals. |
| Employee_Performance_Strategies,_Inc_ Performance based training services and strategies. CBT, WBT, CD-ROM, curriculum development, stand up facilitation services available. |
| First_Friday Retail business change, skill and systems training in the UK. Includes case studies and contacts. |
| The_Friedman_Group Sales and service training, seminars, materials and consulting firm. Includes services, products, and company information. |
| The_Graff_Retail_Group Retail training, and management professionals. Includes services, speakers, and contacts. |
| The_Henson_Group Retail and soft skills training and consulting, specializing in sales, customer service and visual presentation. |
| InsightU Turn key e-learning solutions for retailers. Includes clients and contacts. |
| Integrity_Training_Solutions Australian company offering packaged and custom training and consulting services. |
| Jay_Baker_Retailing_Initiative Retail theory and practice. Participants include researchers, educators, students, and industry leaders. Features contacts and research. |
| KiwiCareers Provides a list of training programs related to the Retail Trade industry. |
| Leonard_Zell Professional sales training for jewelry retailers world-wide. |
| LJT_Management_Services Provider of retailer, wholesaler, and marketing representative training to major oil companies, convenience store chains and independent operators. |
| Merchandise_Concepts Providing retail stores nationwide with assessments, training and consulting to make them more customer service oriented. |
| Objective_Management_Group,_Inc_ Tools for evaluating sales organizations, attracting and screening sales candidates, and measuring the growth of salespeople. |
| Platt_Retail_Institute Initiates and secures the funding of studies by Research Fellows on specific retail business issues. |
| Prime_Training_uk_Ltd UK based provider of telephone and retail sales process training. Includes products, services, and company history. |
| Profits+Plus_Seminars Retail training seminars from speaker Tom Shay. Includes original articles, open-to-buy calculator, and newsletter. |
| Retail_PEAK Retail service and management training from the Retail Merchants' Association of British Columbia. |
| Retail_Training_Consultancy_Ltd_ Training solutions for retailers in Ireland including business planning, sales, and performance analysis. Includes services and client list. |
| Service_Skills The Industry Skills Council for the Australian service industries, which include wholesale, retail and personal services, tourism and hospitality, and sport and recreation. |
| STS_Vocational_Training Specialised Training Services provide workbased and distance education training for Business, I.T., Retail and General Education, in South East Queensland. |
| Total_Marketing_Resource Retail optical training program. |
The
Physics of Customer Service
ABOUT PATRICK MCGAUGHEY
Pragmatic thinker
If there is one thing
you will learn about Patrick McGaughey while reading this
eBook, it's that he gets it. He is pragmatic and
will be the first to tell you that the information provided
in The Physics of Customer Service is not absolute.
His message is not the Gospel but it will stimulate positive
thinking toward solutions many of us need to improve our
performance as a supervisor, manager or as a staff member.
His philosophies are realistic but he understands that they
may not be for everyone. Pat likes to tell his audiences
that he is a big boy and can accept other points of view
because they always help the training process.
Not an empty shirt
Pat has many plaques on his wall for leadership
and community services. His favorite plaque was presented
to him not from the community, but from his staff when he
departed from his position as president of the chamber of
commerce. The plaque reads, "TGB (The Good Boss) you
were appreciated by all, but mostly by us." Pat was
skilled at being friend and leader. His ability to maintain
the respect of his team while sharing his "human side" developed
an overall trust that resulted in higher performance and
great financial success. Pat is not an empty shirt. His
resume of professional success is well documented so the
reader can feel confident of his credibility.
Practices what he preaches
Pat is mission-oriented personally and professionally.
His business success has been built on strong missions and
strategic planning so he does the same for his personal
needs. He will admit that most of his personal failures
have occurred when he was "off mission." Pat will also be
the first to tell you how corny this sounds but when it
becomes untrue, only then will he stop believing in the
need for a solid mission statement in our personal and professional
lives.
Did he really hit the Power Ball?
Yes he did. The reality of Pat hitting the Power
Ball will show you his sense of humor and his way of putting
things into perspective. This fun twist on hitting the Power
Ball will also underscore his efficiency as a trainer. Even
Pat's introductions become part of his training. In this
case, perspective becomes the training. As you read The
Physics of Customer Service, try to keep in mind different
perspectives to the different messages and philosophies
being offered.
Click here to order the Customer Service eBook.
ABOUT THE CUSTOMER SERVICE EBOOK
The
Physics of Customer Service
How pre-judging
customers affects you!
What happens when
you have a bad day?
How to set yourself
up for daily successes.
How you
benefit by prioritizing the customer last.
Learn the THREE
SURPRISES in our work life.
Find new perspective
in basic communication skills.
Deal with difficult
people through learned understanding.
Learn the FIVE
APPEARANCES critical to high performance.
Identify how much
control you have in customer retention.
Laugh and learn
about e-mail abuse.
How to set personal
standards for professional growth.
This
eBook just $20
PLUS!
A FREE BONUS OFFER
A
free bonus copy of Patrick McGaughey's article on
"GRADUATING
GROUP EFFORT INTO TEAM EFFORT"
FREE
WITH ANY ORDER
Click here to order the Customer Service eBook.
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Copyright 2003 to 2008 - Patrick McGaughey, McGaughey Enterprises.net
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