About site: Customer Service/Education and Training - Jones Associates

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About site: http://www.service-training.co.uk

Title: Customer Service/Education and Training - Jones Associates Specializes in researching, preparing and delivering training programs

Kandan,_M_ Dr. M.Kandan's home page. Links to his publications and other web sites on e-learning, customer service and knowledge management.

Learning_Curve Tailored training courses in customer service and customer care for UK companies. Also includes a growing collection of "how to" articles.

Learning_Journey,_Inc_ Solutions to help increase employee morale and give better customer service through communication and corporate culture.

LMR_Associates Provides onsite customized training, keynote, motivational speaking, and online assessments for executive, management, and staff across the public, private and individuals sectors. Company profile and

Mark_Eppler_&_Associates Provides seminars and workshops on management, leadership, customer service and change by the award-winning author of Management Mess-Ups.

Martrain_Ltd Telemarketing, customer relationship management (CRM) training and technology sales research solutions. Services, clients and profile.

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Myra_Golden_Seminars Keynotes, web based training and seminars designed with an emphasis on customer service improvement.

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Oriel_Training Providing both frontline and strategic customer care training for businesses in Ireland. Also personal development courses and psychometric testing.

Peak_Perfomance_International_Pty_Ltd Customer service and tailored, in-house sales training programs. Company profile, list of partners, and contacts.

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This is sites2007.com cache of m/ as retrieved on 2008.11.21 sites2007.com's cache is the snapshot that we took of the page as we crawled the web. The page may have changed since that time.

Customer Service Training, Sales, Presentation and Management Training Courses

Customer Service Training, Sales, Presentation and Management Training

Jones Associates are a long established customer service training company specialising in management training programmes. We make a profound difference by a blend of determination, attitude and a burning desire to succeed. Our management training programmes are inspirational, enjoyable and successful, elevating delegates and their organisations to greater business effectiveness. We believe in diversity and excellence. That's why we have produced training solutions for a multitude of companies across a wide variety of business sectors (Client list). Our clients come back to us time and time again not just for our proven expertise, but also for our enthusiasm on every project.

Customer Service Training

Any individual employee alone is very unlikely to achieve major changes in the quality of customer service in an organisation, our workshop training programmes are therefore carefully researched and delivered to build up a critical mass of people who are pulling in the same direction to collectively consider:- Why how we perform matters What�s different about good performance Performance standards Turn complaints into opportunities Listening skills Assertiveness Effective communications Internal clients Customer-focused organisations First contact Customer rapport Develop a reputation for reliability Managing expectations By careful research and development of workshops we can consider and practice solutions to known or likely situations. Even faulty goods can be forgiven and loyalty retained provided the situation is handled well.

Presentation Training

Everyone taking part in our presentation training programmes carry out a number of different presentations progressing forward by constructive feedback building confidence in a positive way. Video is used to identify strengths and weaknesses in a relaxed light hearted atmosphere for delegates to later prepare for a formal presentation to give to the course participants. By the end of the presentation skills session delegates will feel more confident that they have identified the right message for the audience, be able to make a lasting impact and be able to get their message across clearly and effectively. Delegates prepare a personal improvement plan at the end of the course by utilising constructive feedback by the course trainer and fellow delegates. Course content includes :- Controlling nerves Planning and preparation Individual presentation needs Presentation types and styles Visual aids Managing difficult people Best use of existing strengths Body Language Interaction with an audience How to be stimulating Effective support materials Closing a presentation

Phone Training

We firmly believe that any person likely to speak to a customer should attend a telephone training programme particularly as that person may inevitably be �put on the spot�. They should be equipped with developed skills to understand and be ready to progress many opportunities. Not only does this optimise every single sales opportunity that is likely to be there, but it also gives an extremely professional gloss to the company. Course content includes:- The professional and positive image Understanding a customers behaviour Customer rapport Responding effectively to customer queries Positive language Effective questioning Proactive solutions Managing objections Understanding the needs of callers Customer care building relationships Action Plans Documented Standards

Sales Training

Selling in today�s competitive environment require sales personnel to be good detectives. A thorough knowledge of the selling and buying process identifying why people buy is essential, our sales training courses are developed to specifically deal with sales targeting and territory planning and utilise video as a learning tool so that delegates can practice using their sales skills. Course content includes:- The buying and selling process Dealing with rejection Prospecting for sales leads Targeting and territory sales Managing time Setting an agenda Communication skills Questioning Dealing with objections Presentation skills Closing the sale Gaining commitment for future sales

Bespoke Training

All courses are prepared following internal research tailored to include any specialist topics according to organisational need or the skill level of participants. Home

Introduction

Bespoke Training Open Training Courses Customer Service Training Sales Training Presentation Skills Training Telephone Training Stress Management Coaching LINKS

Company Details

About us Client list CONTACT Jones Associates Pheeme House 4 Hillary Close East Grinstead West Sussex RH19 3XQ Tel : 020 8557 1138 Director Mobile : 07802 581260 Email

Specializes	in	researching,	preparing
and	delivering	training	programs

http://www.service-training.co.uk

Jones Associates 2008 November

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Specializes in researching, preparing and delivering training programs

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