| Martrain_Ltd Telemarketing, customer relationship management (CRM) training and technology sales research solutions. Services, clients and profile. |
| Measure-X Customer service and retention training and measurement. Includes testimonials and services. |
| M2S2_Communications Provides services focused on the telephony industry. Profile, events and contact information. |
| Myra_Golden_Seminars Keynotes, web based training and seminars designed with an emphasis on customer service improvement. |
| Optimum_Operating_Procedures_and_Services_Pty_Ltd Delivers training and reporting solutions, organizes mystery customers to evaluate resturant or pub staff. Also telesales and phone communication training. (Australia) |
| Oriel_Training Providing both frontline and strategic customer care training for businesses in Ireland. Also personal development courses and psychometric testing. |
| Peak_Perfomance_International_Pty_Ltd Customer service and tailored, in-house sales training programs. Company profile, list of partners, and contacts. |
| The_Physics_of_Customer_Service International speaker and consultant, Patrick McGaughey, offers customer service seminar and "The Physics of Customer Service" book for download. |
| Power_Train Providing off the shelf and custom-designed training packages on the topic. Profile and contact information. |
| Progressive_Image Customer service skills, coaching and executive training. Includes testimonials and events. |
| Rapid_Results Offers training covering customer service, sales, leadership, telephone skills. |
| Service_Quality_Institute Description of services and seminars offered, online store, discussion forums, articles and tips, news and press releases, and free newsletter. |
| 1stCo_Business_Development Custom training solutions in customer service. |
| Sterling_Consulting_Group,_Inc_ Provides customer service training that focuses on quality service and customer service, helping organizations become more customer-focused. |
| SunShower_Learning Video-based training program to inspire positive attitudes in front-line customer service employees. |
| Telephone_Doctor Products and services designed to improve the way organizations communicate with customers. Offerings include videos, workshops and web-based training. |
| Telephone_Doctor Customer service and telephone skills training company. |
| Thank_You_Very_Much,_Inc_ Offers customer service training that focuses on the experience of the front line service provider. Delivered in live as well as multi-media formats. |
| Tooty_Inc_ Customer service and sales strategy evaluating, developing, training and monitoring. |
| Total_Performance_Limited Offers customer service and sales training for retail businesses and direct sales forces. Free monthly newsletter, public seminars and list of events. |
| Vital_Signs_Training Skill workshop programs provided by a performance improvement specialist. Topics include communication skills and customer service. |
| The_WOW_Class Client service training programs. |
| WOW!_Performance_Coaching,_Inc_ Offer management consulting, performance coaching and culture change initiatives emphasizing customer loyalty, utilizing the Trapeze buddy, Plus 10% and I Got WOW!ed models. |
| American_Business_Dynamics Small business development consulting and Certified E-Myth Consultant training program. |
| The_Berkley_Center_for_Entrepreneurial_Studies Undergraduate and graduate courses in entrepreneurship at New York University. The Center is a global leader in research in entrepreneurship and entrepreneurship education. |
| 3Com\'s_Learning_Center Classes on networking basics or internet access for family and small businesses. |
| Image_Builders_Unlimited Trains businesses regarding the positive effect proper etiquette have on their success. |
| Saint_Louis_University Entrepreneurship education resources including business plans, how-to help, SME and small business education, lists of centers and faculty. |
| Small_Business_Training_Network A virtual campus housing free training courses, workshops and knowledge resources designed to assist entrepreneurs and other students of enterprise. |
| WebSite101 Tutorial for entrepreneurs and small business owners expanding to the web, with weekly newsletter along with comprehensive internet resources for growing a business online. |
| apt_Retail Performance programs and training products for associates, managers, trainers, and executives. |
| Creative_Insights_Inc_ Presentations, workshops, study tours and consulting services with a focus on retail and consumer trends, selling skills, on-brand customer service and the shopping experience. |
| CyberScholar_com Product education resources for retail technical sales professionals. |
| Employee_Performance_Strategies,_Inc_ Performance based training services and strategies. CBT, WBT, CD-ROM, curriculum development, stand up facilitation services available. |
| First_Friday Retail business change, skill and systems training in the UK. Includes case studies and contacts. |
| The_Friedman_Group Sales and service training, seminars, materials and consulting firm. Includes services, products, and company information. |
| The_Graff_Retail_Group Retail training, and management professionals. Includes services, speakers, and contacts. |
| The_Henson_Group Retail and soft skills training and consulting, specializing in sales, customer service and visual presentation. |
| InsightU Turn key e-learning solutions for retailers. Includes clients and contacts. |
| Integrity_Training_Solutions Australian company offering packaged and custom training and consulting services. |
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Customer service training programs and consulting for relationship management, customer satisfaction, loyalty and happiness.
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"I have the customer service training tools you need
to get the edge in
customer relationship management!"
Are looking to motivate your team, advance your career, grow your profits or sharpen your customer focus? Would you like to increase referrals, lower turnover and build stronger customer relationships? If so, I can help. I’m JoAnna Brandi and I’ve been in the business of customer service, customer retention and customer loyalty for 17 years. I’m a keynote speaker and customer care workshop leader with passion, enthusiasm and a unique twist on customer service training - I'm an Authentic Happiness Coach who teaches that customer happiness and employee happiness are inseparable.
(Click here to see Welcome Message)
My company provides effective training programs and consulting for customer service and relationship management, increased customer satisfaction and loyalty, call center training, customer focused culture and customer and employee happiness.
THE PROBLEM: “AVERAGE” CUSTOMER SATISFACTION, RETENTION AND LOYALTY
Customer service is the cornerstone of a solid, thriving business. It costs six to thirty times more to get a new customer than it does to service and maintain the satisfaction and loyalty of an existing customer. Companies struggle to cut costs without realizing that customer attrition might be the single largest cost they have. Keeping customers happy has the same bottom line effect as cutting costs. Increase your customer retention by 5%, and you could increase your profits 25% to 100%. But you won’t get there by providing the same “average” service as everyone else.
THE CHALLENGE: KEEPING CUSTOMERS HAPPY AND LOYAL
The key to customer satisfaction, loyalty and retention is to consistently deliver a level of customer service that exceeds and even anticipates the customer's expectations for value.
Good customer relationship management entails thoughtful customer care and customer experience design. Customer satisfaction and loyalty are directly tied to the quality of your customer relationship management. The customer has to feel good about doing business with you. Companies looking to thrive in the 21st century are investing in customer service training programs, customer relationship management and call center training programs that sharpen their customer focus and build customer satisfaction, loyalty and retention with every experience.
THE SOLUTION: THE CUSTOMER CARE COACH®
In addition to my workshops and keynotes, I’m thrilled to offer you The Customer Care Coach®, a do-it-yourself e-mail based weekly customer service training and coaching program designed to teach managers and small business owners "The Art & Science of Exquisite Customer Care.sm“ Now you can bring me into your office "virtually" for a fraction of the cost of my management training fee.
This unique customer service training program supports today’s busy managers with lessons that require just 30 minutes a week. It is a convenient, low-cost management training program that meets the unique needs of those who are challenged with transforming their customer service and customer relationship management into a competitive advantage.
The Customer Care Coach® customer service training, customer relationship management and call center training programs are tailored to heighten and focus awareness and sensitivity to your clients' needs and enhancing the customer experience.
The Customer Care Coach® customer service training program teaches you how to build, inspire and motivate a team that is focused on customer care, customer loyalty and customer retention thereby creating profits.
Easy. Affordable. Effective.
INTERESTED?
Friday, November 21, 2008
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JoAnna's Blog
JoAnna Brandi Blogs...
A Gold Medal for FUN
9/9/2008
It all started as a crazy idea. From an intern nonetheless. While the “real” Olympics were taking place in…
Doing More With Less
9/4/2008
I’m an “expert” columnist for Customer Advantage Newsletter and ever few weeks or months they send me questions which…
Erosion
8/21/2008
As soon as the rain from Tropical Storm Fay passed yesterday I rushed down to the beach. I had…
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