| LMR_Associates Provides onsite customized training, keynote, motivational speaking, and online assessments for executive, management, and staff across the public, private and individuals sectors. Company profile and |
| Mark_Eppler_&_Associates Provides seminars and workshops on management, leadership, customer service and change by the award-winning author of Management Mess-Ups. |
| Martrain_Ltd Telemarketing, customer relationship management (CRM) training and technology sales research solutions. Services, clients and profile. |
| Measure-X Customer service and retention training and measurement. Includes testimonials and services. |
| M2S2_Communications Provides services focused on the telephony industry. Profile, events and contact information. |
| Myra_Golden_Seminars Keynotes, web based training and seminars designed with an emphasis on customer service improvement. |
| Optimum_Operating_Procedures_and_Services_Pty_Ltd Delivers training and reporting solutions, organizes mystery customers to evaluate resturant or pub staff. Also telesales and phone communication training. (Australia) |
| Oriel_Training Providing both frontline and strategic customer care training for businesses in Ireland. Also personal development courses and psychometric testing. |
| Peak_Perfomance_International_Pty_Ltd Customer service and tailored, in-house sales training programs. Company profile, list of partners, and contacts. |
| The_Physics_of_Customer_Service International speaker and consultant, Patrick McGaughey, offers customer service seminar and "The Physics of Customer Service" book for download. |
| Power_Train Providing off the shelf and custom-designed training packages on the topic. Profile and contact information. |
| Progressive_Image Customer service skills, coaching and executive training. Includes testimonials and events. |
| Rapid_Results Offers training covering customer service, sales, leadership, telephone skills. |
| Service_Quality_Institute Description of services and seminars offered, online store, discussion forums, articles and tips, news and press releases, and free newsletter. |
| 1stCo_Business_Development Custom training solutions in customer service. |
| Sterling_Consulting_Group,_Inc_ Provides customer service training that focuses on quality service and customer service, helping organizations become more customer-focused. |
| SunShower_Learning Video-based training program to inspire positive attitudes in front-line customer service employees. |
| Telephone_Doctor Products and services designed to improve the way organizations communicate with customers. Offerings include videos, workshops and web-based training. |
| Telephone_Doctor Customer service and telephone skills training company. |
| Thank_You_Very_Much,_Inc_ Offers customer service training that focuses on the experience of the front line service provider. Delivered in live as well as multi-media formats. |
| Tooty_Inc_ Customer service and sales strategy evaluating, developing, training and monitoring. |
| Total_Performance_Limited Offers customer service and sales training for retail businesses and direct sales forces. Free monthly newsletter, public seminars and list of events. |
| Vital_Signs_Training Skill workshop programs provided by a performance improvement specialist. Topics include communication skills and customer service. |
| The_WOW_Class Client service training programs. |
| WOW!_Performance_Coaching,_Inc_ Offer management consulting, performance coaching and culture change initiatives emphasizing customer loyalty, utilizing the Trapeze buddy, Plus 10% and I Got WOW!ed models. |
| American_Business_Dynamics Small business development consulting and Certified E-Myth Consultant training program. |
| The_Berkley_Center_for_Entrepreneurial_Studies Undergraduate and graduate courses in entrepreneurship at New York University. The Center is a global leader in research in entrepreneurship and entrepreneurship education. |
| 3Com\'s_Learning_Center Classes on networking basics or internet access for family and small businesses. |
| Image_Builders_Unlimited Trains businesses regarding the positive effect proper etiquette have on their success. |
| Saint_Louis_University Entrepreneurship education resources including business plans, how-to help, SME and small business education, lists of centers and faculty. |
| Small_Business_Training_Network A virtual campus housing free training courses, workshops and knowledge resources designed to assist entrepreneurs and other students of enterprise. |
| WebSite101 Tutorial for entrepreneurs and small business owners expanding to the web, with weekly newsletter along with comprehensive internet resources for growing a business online. |
| apt_Retail Performance programs and training products for associates, managers, trainers, and executives. |
| Creative_Insights_Inc_ Presentations, workshops, study tours and consulting services with a focus on retail and consumer trends, selling skills, on-brand customer service and the shopping experience. |
| CyberScholar_com Product education resources for retail technical sales professionals. |
| Employee_Performance_Strategies,_Inc_ Performance based training services and strategies. CBT, WBT, CD-ROM, curriculum development, stand up facilitation services available. |
| First_Friday Retail business change, skill and systems training in the UK. Includes case studies and contacts. |
| The_Friedman_Group Sales and service training, seminars, materials and consulting firm. Includes services, products, and company information. |
| The_Graff_Retail_Group Retail training, and management professionals. Includes services, speakers, and contacts. |
| The_Henson_Group Retail and soft skills training and consulting, specializing in sales, customer service and visual presentation. |
EVENTS & PROGRAMS
PRODUCTS
IMPACT
COACHING
SPEAKERS
ABOUT US
CONTACT US
FEATURED SPEAKERS
Dave Brown
Bio |
Video Clip
Dave
Brown began his professional career in 1986
as a mortgage originator. Since then,
he has achieved enormous success as a
mortgage company owner, a national sales
trainer and life coach.
As the Area Market Manager of a national
lender, his production teams consistently
ranked number one in funding volume and net
profitability in their five state region.
More...
Bo Smith
Bio
Bo Smith has
been in sales and education his entire life.
As a direct result of
focusing on building lifelong relationships
with his clients, Bo tripled his real
estate business in just one year. The
referrals from past clients, friends and
family members alone provide over 90% of his
business.
More...
THE
IMPRESSIONS SERIES
The Impressions Series
outlines a system to grow your
business by improving customer
service effectiveness at all levels
and all stages in the sales process.
Discover how to strengthen
relationships with your customers
and referral partners by building an
integrated communication system and
watch your referral business
EXPLODE!
More
details...
IMPACT Coaching
As
a member of the IMPACT Coaching Program, you will be
partnered with a fully trained and certified IMPACT
Coach for individualized attention. To ensure that
your training is a success, your one-on-one coaching
sessions will be tailored to meet your specific
needs at a pace your comfortable with. We’ll help
you get organized and develop a life strategy for
your business as well as your personal life.
Full Access to the
Members Only area of our website
Unlimited use of our exclusive
TouchPoint Marketing System scripts and
templates
Personalized web
page to track your progress
Personalized one-on-on attention
from an industry leader with over 20 years of
proven sales success
More Details...
WorkStyles Analysis
Personality Profile
A comprehensive
personality assessment ideal for pre-employment
screening, corporate development, or personal
improvement.
More details...
Product Links
Email Branding/Signatures
Homeowner's Journal
Document CD for Clients
Workstyles Analysis
Personality Profile
Relationship Building Notes (RBN)
Valued Relationships Binder
TouchPoint Marketing System Scripts & Templates CD
Postcard Series
Top Producer®
Director of First Impressions In-A-Box
IMPACT Coaching
Menu of Services / Service Pledge
Testimonials
"In
this fast moving, competitive business, the ideas
and principles you showed me have helped my overall
business grow substantially! Finally, a focused
system to improve customer service effectiveness at
all levels." -- Patricia W., Naples, FL
More testimonials...
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Training Group, Inc. All Rights ReservedPhone: 260.490.8686
Toll Free: 866.927.1009 Fax: 260.489.9149
