| Davina_D__Burke_Training_and_Consulting,_Inc_ An on-site consulting service that provides marketing and leasing strategies based on the apartment community's need and training sessions to motivate personel. |
| Dionco_Inc_ A retail consulting firm specializing in retail selling skills and customer service skills. |
| Expressive_Concepts Offers CDs, books, and training seminars via computer, on-line, and teleseminar. Includes articles, tips, and a list of training topics. |
| Ford,_Lisa Speaks on customer service topics including managing, hiring and training. Audio, video and books available. |
| Gehegan_&_Associates Offers telephone training workshops for financial institutions. Offers workshops in expanding client relationships, business development, and workshops for Investment Officers. Based in San Diego, Cal |
| Glasstap_Training_Services Developing People to support the business, using innovative learning styles mixing classroom and e-learning. |
| GSL_Consulting Offering customer service training, specializing in retail and telephone training. Also mystery shopping services. |
| Impact_Learning_Systems Skill-based training programs designed to change behavior and improve customer contact skills and related performance. |
| The_I_M_P_A_C_T__Training_Group,_Inc_ Provider of training and consulting services and products designed to improve overall customer service. Also seminars, workshops, keynote speakers and coaching. |
| Interaction_Metrics Customer service audit specialists. |
| JoAnna_Brandi_&_Company,_Inc_ Customer care training program for managers. |
| Jones_Associates Specializes in researching, preparing and delivering training programs |
| Kandan,_M_ Dr. M.Kandan's home page. Links to his publications and other web sites on e-learning, customer service and knowledge management. |
| Learning_Curve Tailored training courses in customer service and customer care for UK companies. Also includes a growing collection of "how to" articles. |
| Learning_Journey,_Inc_ Solutions to help increase employee morale and give better customer service through communication and corporate culture. |
| LMR_Associates Provides onsite customized training, keynote, motivational speaking, and online assessments for executive, management, and staff across the public, private and individuals sectors. Company profile and |
| Mark_Eppler_&_Associates Provides seminars and workshops on management, leadership, customer service and change by the award-winning author of Management Mess-Ups. |
| Martrain_Ltd Telemarketing, customer relationship management (CRM) training and technology sales research solutions. Services, clients and profile. |
| Measure-X Customer service and retention training and measurement. Includes testimonials and services. |
| M2S2_Communications Provides services focused on the telephony industry. Profile, events and contact information. |
| Myra_Golden_Seminars Keynotes, web based training and seminars designed with an emphasis on customer service improvement. |
| Optimum_Operating_Procedures_and_Services_Pty_Ltd Delivers training and reporting solutions, organizes mystery customers to evaluate resturant or pub staff. Also telesales and phone communication training. (Australia) |
| Oriel_Training Providing both frontline and strategic customer care training for businesses in Ireland. Also personal development courses and psychometric testing. |
| Peak_Perfomance_International_Pty_Ltd Customer service and tailored, in-house sales training programs. Company profile, list of partners, and contacts. |
| The_Physics_of_Customer_Service International speaker and consultant, Patrick McGaughey, offers customer service seminar and "The Physics of Customer Service" book for download. |
| Power_Train Providing off the shelf and custom-designed training packages on the topic. Profile and contact information. |
| Progressive_Image Customer service skills, coaching and executive training. Includes testimonials and events. |
| Rapid_Results Offers training covering customer service, sales, leadership, telephone skills. |
| Service_Quality_Institute Description of services and seminars offered, online store, discussion forums, articles and tips, news and press releases, and free newsletter. |
| 1stCo_Business_Development Custom training solutions in customer service. |
| Sterling_Consulting_Group,_Inc_ Provides customer service training that focuses on quality service and customer service, helping organizations become more customer-focused. |
| SunShower_Learning Video-based training program to inspire positive attitudes in front-line customer service employees. |
| Telephone_Doctor Products and services designed to improve the way organizations communicate with customers. Offerings include videos, workshops and web-based training. |
| Telephone_Doctor Customer service and telephone skills training company. |
| Thank_You_Very_Much,_Inc_ Offers customer service training that focuses on the experience of the front line service provider. Delivered in live as well as multi-media formats. |
| Tooty_Inc_ Customer service and sales strategy evaluating, developing, training and monitoring. |
| Total_Performance_Limited Offers customer service and sales training for retail businesses and direct sales forces. Free monthly newsletter, public seminars and list of events. |
| Vital_Signs_Training Skill workshop programs provided by a performance improvement specialist. Topics include communication skills and customer service. |
| The_WOW_Class Client service training programs. |
| WOW!_Performance_Coaching,_Inc_ Offer management consulting, performance coaching and culture change initiatives emphasizing customer loyalty, utilizing the Trapeze buddy, Plus 10% and I Got WOW!ed models. |
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• Speaker • Trainer • Consultant • Coach • Facilitator • Emcee 
Poor communication costs your organization money, frustrates your customers and strains employee relations. Poor service jams your help desk and call center queues, tests customer loyalty and hand delivers clients to your competitors. Poor sales costs your company market share and shrinks your bottom line. How can you afford business as usual? More sales, better service and clearer communication form the cornerstone of Craig Harrison's Expressions of Excellence!™ Craig's impact is immediate: under his tutelage, clients deliver stellar customer service, work effectively as a team, step into their leadership, sell more powerfully and communicate for success with colleagues, customers and the world-at-large. As a Clear and Confident Communicator you: Expand Your Sphere of Influence Build New and Lasting Relationships Vault Ahead of Your Competition Create A Service Advantage for Your Company When You Sharpen Customer Service Skills You: Strengthen Customer Allegiance and Loyalty Attract New Customers Through Your Reputation Become Service Leaders in your Industry Improve Internal Morale Craig's Communication and Customer Service keynotes and trainings, coaching, consulting, learning tools and articles instill confidence in you, imparting successful strategies for aspiring and achieving success! Craig's Storytelling, Humor and ability to generate warmth with your audience, employees and constituents ensures success. Craig's references attest to his success! "The skilled communicator opens doors, builds new relationships, serves others effectively, and enhances one's own leadership." — Craig Harrison You've read about him in the Wall Street Journal, Business Week, Financial Times, Selling Power and the Orange County Register, heard him on BBC Radio, read his columns and articles in the San Francisco Chronicle, Executive Excellence, Support World, Transaction World Magazine, Customer Service Newsletter, The Toastmaster and the Customer Communicator, and heard him on radio and on-line. It's time you hear him live! Search Craig's site for terms and words such as elevator speech, cold calls, customer service, teambuilding, retention, Confidence, China, humor, client list, NSA, Toastmasters, LaughLovers, Storytelling, etc. 
Buy Craig's NEW Pocketbook on Leadership! 
Read about Craig's NSA involvement; download his past program handouts 2004-05 President, National Speakers Association — Northern California Chapter 
Click Graphic above to receive Craig's Free Monthly E-Zine on Customer Service & Communication Skill Building. REFUND POLICY We endeavor to deliver quality products providing you complete satisfaction. On occasion we fall short. If you are dissatisfied with any hard copy product (book, CD, report, booklet, book) our 10-day refund policy will refund credit or cash paid. There are no refunds on e-products. 
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To schedule an engagement, contact Craig by email: craig@expressionsofexcellence.com or by phone: (888) 450-0664. Subscribe to Expressions of Excellence™ Craig's Free Monthly E-Zine on Customer Service & Communication Skill Building. 