| Customer_Service_Works Provides training programs and consulting services. Public workshops, newsletter and contact details. |
| CustomNet_Services Training and consulting in customer service, and telephone skills. Based in Ottawa, Canada. |
| Davina_D__Burke_Training_and_Consulting,_Inc_ An on-site consulting service that provides marketing and leasing strategies based on the apartment community's need and training sessions to motivate personel. |
| Dionco_Inc_ A retail consulting firm specializing in retail selling skills and customer service skills. |
| Expressive_Concepts Offers CDs, books, and training seminars via computer, on-line, and teleseminar. Includes articles, tips, and a list of training topics. |
| Ford,_Lisa Speaks on customer service topics including managing, hiring and training. Audio, video and books available. |
| Gehegan_&_Associates Offers telephone training workshops for financial institutions. Offers workshops in expanding client relationships, business development, and workshops for Investment Officers. Based in San Diego, Cal |
| Glasstap_Training_Services Developing People to support the business, using innovative learning styles mixing classroom and e-learning. |
| GSL_Consulting Offering customer service training, specializing in retail and telephone training. Also mystery shopping services. |
| Impact_Learning_Systems Skill-based training programs designed to change behavior and improve customer contact skills and related performance. |
| The_I_M_P_A_C_T__Training_Group,_Inc_ Provider of training and consulting services and products designed to improve overall customer service. Also seminars, workshops, keynote speakers and coaching. |
| Interaction_Metrics Customer service audit specialists. |
| JoAnna_Brandi_&_Company,_Inc_ Customer care training program for managers. |
| Jones_Associates Specializes in researching, preparing and delivering training programs |
| Kandan,_M_ Dr. M.Kandan's home page. Links to his publications and other web sites on e-learning, customer service and knowledge management. |
| Learning_Curve Tailored training courses in customer service and customer care for UK companies. Also includes a growing collection of "how to" articles. |
| Learning_Journey,_Inc_ Solutions to help increase employee morale and give better customer service through communication and corporate culture. |
| LMR_Associates Provides onsite customized training, keynote, motivational speaking, and online assessments for executive, management, and staff across the public, private and individuals sectors. Company profile and |
| Mark_Eppler_&_Associates Provides seminars and workshops on management, leadership, customer service and change by the award-winning author of Management Mess-Ups. |
| Martrain_Ltd Telemarketing, customer relationship management (CRM) training and technology sales research solutions. Services, clients and profile. |
| Measure-X Customer service and retention training and measurement. Includes testimonials and services. |
| M2S2_Communications Provides services focused on the telephony industry. Profile, events and contact information. |
| Myra_Golden_Seminars Keynotes, web based training and seminars designed with an emphasis on customer service improvement. |
| Optimum_Operating_Procedures_and_Services_Pty_Ltd Delivers training and reporting solutions, organizes mystery customers to evaluate resturant or pub staff. Also telesales and phone communication training. (Australia) |
| Oriel_Training Providing both frontline and strategic customer care training for businesses in Ireland. Also personal development courses and psychometric testing. |
| Peak_Perfomance_International_Pty_Ltd Customer service and tailored, in-house sales training programs. Company profile, list of partners, and contacts. |
| The_Physics_of_Customer_Service International speaker and consultant, Patrick McGaughey, offers customer service seminar and "The Physics of Customer Service" book for download. |
| Power_Train Providing off the shelf and custom-designed training packages on the topic. Profile and contact information. |
| Progressive_Image Customer service skills, coaching and executive training. Includes testimonials and events. |
| Rapid_Results Offers training covering customer service, sales, leadership, telephone skills. |
| Service_Quality_Institute Description of services and seminars offered, online store, discussion forums, articles and tips, news and press releases, and free newsletter. |
| 1stCo_Business_Development Custom training solutions in customer service. |
| Sterling_Consulting_Group,_Inc_ Provides customer service training that focuses on quality service and customer service, helping organizations become more customer-focused. |
| SunShower_Learning Video-based training program to inspire positive attitudes in front-line customer service employees. |
| Telephone_Doctor Products and services designed to improve the way organizations communicate with customers. Offerings include videos, workshops and web-based training. |
| Telephone_Doctor Customer service and telephone skills training company. |
| Thank_You_Very_Much,_Inc_ Offers customer service training that focuses on the experience of the front line service provider. Delivered in live as well as multi-media formats. |
| Tooty_Inc_ Customer service and sales strategy evaluating, developing, training and monitoring. |
| Total_Performance_Limited Offers customer service and sales training for retail businesses and direct sales forces. Free monthly newsletter, public seminars and list of events. |
| Vital_Signs_Training Skill workshop programs provided by a performance improvement specialist. Topics include communication skills and customer service. |
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Overview of ContactPoint ContactPoint Training What is Maculon? 
Make Real Contact, Get Real Results With High-Impact Sales Training Consulting From ContactPoint. Zero in on the most vital point of every sales presentation - the moment when your employees and your customers make contact. Will your representative clinch the sale? Or will it slip away? At ContactPoint, our experienced customer service and sales training professionals teach you how to ensure success at this critical point. Empower your employees to pinpoint customer needs and improve closure. Enable them to think strategically. Maintain focus. Minimize stress. As a recognized leader in sales skill training programs, we offer the latest and most effective techniques. The result? Your staff instinctively projects a much more confident, knowledgeable attitude - and gains the valuable trust of customers. Arm your team with advanced techniques to handle every personality type. Whether you need help with training , monitoring, or coaching - or a combination of all three - you'll enjoy overwhelming success when you contact professionals who get right to the point. Our comprehensive services include: Training - Achieve full participation and lasting results, thanks to our dynamic interactive techniques. Monitoring - Review and assess employees on the job, with our exclusive, patented technology. Coaching - Reinforce learned skills with the help of effective internal coaches and mentors. Click here for more about our Sales-Driven Call Center Training Tools & Customer Service Consultants. Score Points With Our Winning Sales Skill Training Programs. Face the competition head on. Then take a giant leap forward. Using our patented, proprietary technology, we'll help your team sell more successfully - and more effectively - than your competitors. Learn exactly how your employees interact with customers through our virtual call center. Don't settle for often-manipulated "shopping calls." Allow us to train your staff using actual employee / customer interactions, and discover the measurable results that come from real contact. Because our virtual call center stores information at a central off-site location, you'll be able to access employee scores and recorded coaching sessions any time you need them - 24 / 7. Gain insight into your team's strengths and weaknesses, and prepare yourself for dramatic changes. By partnering with ContactPoint , you will: Learn how your employees interact with customers Achieve a better understanding of your customers' needs Improve communications between employees and customers Increase employee accountability on the job Click here for more about our Successful Sales Force Training & Marketing Programs. Get closer to your staff, and see how powerful sales training consulting can impact your bottom line with the high-touch services at ContactPoint. Give us a call toll-free at 1-866-468-0900, email us at info@maculon.com - or click here to fill out our Online Request Form. 
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