| Customer_Service_University Provides customer service videos and training programs. Includes online ordering and contacts. |
| Customer_Service_Works Provides training programs and consulting services. Public workshops, newsletter and contact details. |
| CustomNet_Services Training and consulting in customer service, and telephone skills. Based in Ottawa, Canada. |
| Davina_D__Burke_Training_and_Consulting,_Inc_ An on-site consulting service that provides marketing and leasing strategies based on the apartment community's need and training sessions to motivate personel. |
| Dionco_Inc_ A retail consulting firm specializing in retail selling skills and customer service skills. |
| Expressive_Concepts Offers CDs, books, and training seminars via computer, on-line, and teleseminar. Includes articles, tips, and a list of training topics. |
| Ford,_Lisa Speaks on customer service topics including managing, hiring and training. Audio, video and books available. |
| Gehegan_&_Associates Offers telephone training workshops for financial institutions. Offers workshops in expanding client relationships, business development, and workshops for Investment Officers. Based in San Diego, Cal |
| Glasstap_Training_Services Developing People to support the business, using innovative learning styles mixing classroom and e-learning. |
| GSL_Consulting Offering customer service training, specializing in retail and telephone training. Also mystery shopping services. |
| Impact_Learning_Systems Skill-based training programs designed to change behavior and improve customer contact skills and related performance. |
| The_I_M_P_A_C_T__Training_Group,_Inc_ Provider of training and consulting services and products designed to improve overall customer service. Also seminars, workshops, keynote speakers and coaching. |
| Interaction_Metrics Customer service audit specialists. |
| JoAnna_Brandi_&_Company,_Inc_ Customer care training program for managers. |
| Jones_Associates Specializes in researching, preparing and delivering training programs |
| Kandan,_M_ Dr. M.Kandan's home page. Links to his publications and other web sites on e-learning, customer service and knowledge management. |
| Learning_Curve Tailored training courses in customer service and customer care for UK companies. Also includes a growing collection of "how to" articles. |
| Learning_Journey,_Inc_ Solutions to help increase employee morale and give better customer service through communication and corporate culture. |
| LMR_Associates Provides onsite customized training, keynote, motivational speaking, and online assessments for executive, management, and staff across the public, private and individuals sectors. Company profile and |
| Mark_Eppler_&_Associates Provides seminars and workshops on management, leadership, customer service and change by the award-winning author of Management Mess-Ups. |
| Martrain_Ltd Telemarketing, customer relationship management (CRM) training and technology sales research solutions. Services, clients and profile. |
| Measure-X Customer service and retention training and measurement. Includes testimonials and services. |
| M2S2_Communications Provides services focused on the telephony industry. Profile, events and contact information. |
| Myra_Golden_Seminars Keynotes, web based training and seminars designed with an emphasis on customer service improvement. |
| Optimum_Operating_Procedures_and_Services_Pty_Ltd Delivers training and reporting solutions, organizes mystery customers to evaluate resturant or pub staff. Also telesales and phone communication training. (Australia) |
| Oriel_Training Providing both frontline and strategic customer care training for businesses in Ireland. Also personal development courses and psychometric testing. |
| Peak_Perfomance_International_Pty_Ltd Customer service and tailored, in-house sales training programs. Company profile, list of partners, and contacts. |
| The_Physics_of_Customer_Service International speaker and consultant, Patrick McGaughey, offers customer service seminar and "The Physics of Customer Service" book for download. |
| Power_Train Providing off the shelf and custom-designed training packages on the topic. Profile and contact information. |
| Progressive_Image Customer service skills, coaching and executive training. Includes testimonials and events. |
| Rapid_Results Offers training covering customer service, sales, leadership, telephone skills. |
| Service_Quality_Institute Description of services and seminars offered, online store, discussion forums, articles and tips, news and press releases, and free newsletter. |
| 1stCo_Business_Development Custom training solutions in customer service. |
| Sterling_Consulting_Group,_Inc_ Provides customer service training that focuses on quality service and customer service, helping organizations become more customer-focused. |
| SunShower_Learning Video-based training program to inspire positive attitudes in front-line customer service employees. |
| Telephone_Doctor Products and services designed to improve the way organizations communicate with customers. Offerings include videos, workshops and web-based training. |
| Telephone_Doctor Customer service and telephone skills training company. |
| Thank_You_Very_Much,_Inc_ Offers customer service training that focuses on the experience of the front line service provider. Delivered in live as well as multi-media formats. |
| Tooty_Inc_ Customer service and sales strategy evaluating, developing, training and monitoring. |
| Total_Performance_Limited Offers customer service and sales training for retail businesses and direct sales forces. Free monthly newsletter, public seminars and list of events. |
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MAP - Managerial Assessment of Proficiency (click here)
At a time when change is accelerating at unprecedented speed, many of the factors that lead to accomplishment for managers and supervisors remain unchanged. MAP remains the leading objective, video-based, assessment of managerial competence in the world. MAP holds this position of leadership for good reason because it causes people to take active ownership of their development, gets them motivated to participate in learning, and for the first time, provides hard evidence of the results of learning what has been called soft skills in the past.People who have been assessed via MAP and are following their Individual Development Plan ( IDP ) attend training sessions as "developers", eager to learn , grow and positively change their behavior. MAP graduates do not show up for training as " vacationers" simply passing the time or worse as "prisoners" who admit that you may have their body but not their mind.
Managing to Excel (click here)
Half-day Excel Workshops are complete hands-on experiential training modules, ready to be delivered by your training staff, or better yet, other managers who will be around to make sure that the lessons learned will be transfered from the workshop to the workplace where the real results are created. Each competency is isolated for training in its own workshop.
The Leader's Guide provides the facilitator with lesson plans, a PowerPoint presentation, handouts, and guidance on leading experiential exercises. Everything the facilitator of the session needs is included. We can run this program for you or provide everything that your people will need to run it in-house on their own, let us know if you want to take a closer look at MAP and Excel today via our on-site contact form
360 Degree Feedback - Perspectives
Perspectives is the ideal 360-Feedback rating assessment for providing information on how a manager utilizes the 12 fundamental managerial competencies. It also includes ratings for 5 leadership competencies. The Perspectives competency model aligns perfectly with the MAP/Excel Development System.
MAP measures what a manager knows, while Perspectives measures how a manager deploys that knowledge in the real world. A detailed report provides an easy to understand graphical rating of both the required proficiency and rated proficiency for all competencies, and comes complete with Development Suggestions.
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