| SafeHarbor_Technology_Corp_ Provides customer support solutions leveraging multiple channels, including e-mail, telephone, chat and the web. |
| The_Service_Support_Forums Online forums and message board dedicated to service management and customer support. |
| Sitel_Corporation Delivering telephony based customer relationship management solutions and project management. |
| SSI_Partners Offers help in maximizing the revenue and cost savings via remote service offerings. |
| Stream_International,_Inc_ Provides outsourced customer support services including online technical support, help desk support, and customer relationship management solutions. |
| TelePlaza Inbound telemarketing service bureaus that provide customer service, order taking, and outsourcing for business. |
| UltraFeedback Research consulting firm that aligns organizations with their customers. |
| Unicom_Telecommunications Specializing in order fufillment for each and every business type. |
| Aircom Interactive programmes for corporate CBT, Distance Learning and CPD. |
| Ashmead_Training_Ltd_ Telecom and Datacomm training company. Providing private and public courses on UMTS, GPRS, GSM, VoIP, ADSL, SDL, IP V6, ATM, SDH, SS7 technologies and others. |
| Bazemore_Fiber_Optic_Services Offers custom fiber optic training courses for the DOT, LAN, WAN and CATV industries. |
| BPI_Building_People_Inc_ Provides cold call training. Includes client list and testimonials. |
| C-Jonathan_Lewis_Associates How-to book written for telephone repairs and troubleshooting. |
| Ericsson Provides training on concepts and products to base operators, technicians and engineers. |
| Fiber_Network_Training Fiber optic training and 3M Telecom Systems Division Technician certification with online classes and knowledge/skills testing. |
| GSM_Training Computer based telecommunications courses on GSM training and other wireless technologies |
| Harmon_Technical_Trainers On-site provisioning for Cisco ONS 15xxx products. |
| InterConnect_Communications_Ltd Series of master classes which addresses the training requirements of senior professionals in the communications sector. |
| LIDO_Telecommunications_Essentials Seminars and e-learning with some additional resources. |
| Lightguide_Systems_Inc_ Fiber optics seminars, training, consulting, optical networking, fiber splicing, connectors, and switching. |
| Lightwave_Technology_Corp_ A vast range of short courses in the field of fiber optic engineering. |
| Lucid_Optical_Services_Ltd_ Fibre optics and copper wire training, technical consultancy, testing, and publishing in the UK and Europe. |
| Matsushita_Electric_Corp_ Panasonic telephone system user guide help. |
| McCarty_Associates_Inc_ Offers classroom, on-site and field-training courses in outside plant cable fault locating and transmission testing and installation & repair. |
| Mpirical_Limited Telecom training in umts, gsm, gprs, 3g and wireless along with virtual classroom training worldwide. |
| NBXTraining Online training for 3Com NBX equipment. Includes demonstration and registration information. |
| NetCBT Develops BICSI RCDD, LAN Specialist, and Outside Plant study aids along with Wireless LAN, Gigabit Ethernet, DSL, networking and network cabling self paced training courses. |
| Optimal_Connections,_LLC Provider of call center training and services. Including online web based surveys, marketing and competitive research, and helpdesk set-up, assessment and certification. |
| Pearson_Technologies_Incorporated Specializes in fiber optic communication technologies used to replace wire. |
| Protection_Technologies_Inc_ Training and seminars for telephone, power, and PCS engineers and installers dealing with the effects of ground potential rise (GPR) and lightning on communication circuits. |
| PTT Provides off-the-shelf interactive e-learning courses delivered online or on CDROM. Courses available include SDH, ATM, IP networks, ISDN, Optical fibre, and telecoms principles. |
| The_Resource_Center Wide selection of help desk, call center, CRM and customer satisfaction training seminars, certifications, books and videos. |
| RWM_Fiber_Optics Fiber optic career training for industry. |
| Tech_Talk_Bulletin_Board Telephone repair, tech support and programming help bulletin board, covering all major brands with additional resources. |
| Telecom_Training_Systems_Inc_ Telecomunications training and consulting. |
| Teracom_Training_Institute Seminars, videos and tutorials on telecom, data communications, IP, networking and security, geared to non-engineering professionals. |
| Tonex Developed a number of self-paced, multimedia and web-based telecom course programs available on the Web and CD-ROM. |
| TPG_Training Provides training in telecom and datacom disciplines through distance learning and on-site methods. Includes a list of courses, glossary, and self-tests. |
| TRA Provides telecom training through classroom, web-based, and CD-ROM venues. Topics include Emerging Technologies, 3G Wireless, ATM, VoIP, SONET, Optical Networking, TCP/IP, Network Security, and CDMA. |
| TZ-ExpertCom German company offers training in cellular networks, computer networking, and telecommunication protocols. |
ITIL Welcome To The Itil Open Guide!The Information Technology Infrastructure Library (ITIL) defines the organisational structure and skill requirements of an information technology organisation and a set of standard operational management procedures and practices to allow the organisation to manage an IT operation and associated infrastructure. The operational procedures and practices are supplier independent and apply to all aspects within the IT Infrastructure.ITIL was originally created by the CCTA under the auspices of the British government, and ITIL is a registered trademark of the UK Government's Office of Government Commerce (usually known as the OGC).The 'library' itself continues to evolve, with version three, known as ITIL v3, being the current release. This comprises five distinct volumes: ITIL Service Strategy; ITIL Service Design; ITIL Service Transition; ITIL Service Operation; and ITIL Continual Service Improvement. These can be obtained from TSO Books, the publishers.Within these sets are the specific descriptions and definitions of the various ITIL practices and disciplines.The contents of two most commonly used sets within the previous release, Service Support and Service Delivery are broadly still present. These were as follows: Incident Management; Problem Management; Configuration Management; Change Management; Release Management; Service Desk; Service Level Management; IT Financial Management; Capacity Management; Availability Management; IT Service Continuity Management; IT Security Management.CertificationThere are three levels of certification for ITIL: Foundation Certificate, Practitioners Certificate and Managers Certificate. For those holding these certificates, we are maintaining the ITIL Certification Register. If you are qualified, please feel free to add your details.ISO 20000For corporate/organizational certification, the relevant emerging standard is ISO 20000. This is quickly emerging to be a central driver for ITSM, and is conceptually the framework within which ITIL itself operatesFAQ on ITILThe 'open' ITIL FAQ is intended to answer a number of common questions, including those related to ITIL v2.About this siteThis site represents a community effort to explain and document ITIL as simply as possible. As an open site, you are invited to contribute. If you have ITIL knowledge, please help improve existing pages (click on edit below), and populate further pages (click on a question mark next to an undefined term). Together, we can create the definitive guide to ITIL...Contributors NAVIGATION
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