| Inspice Web based service that automates lost & found management and customer service to increase the management productivity and customer satisfaction while reducing the operational cost. |
| Interact_com Interact.com works with synchronization to connect you to your contact management software programs and devices including ACT! 2000, Outlook and others. |
| International_Field_Works A consulting firm dedicated to help companies maximize customer loyalty as a focus of business development. |
| Island_Data Customer support, customer service, Email management, response management, inquiry handling, automated call center, customer relationship management. |
| The_ITIL_Open_Guide A public wiki site dedicated to the ITIL approach to IT and customer support and management. |
| KR_Consulting Management consulting firm for help desks and customer support centers. |
| Maconomy Maconomy, a publicly-traded company, is the only provider of fully integrated eBusiness enterprise software that optimizes the service industries. |
| Mason_Consulting Offers customer relations management and professional customer support services. |
| PeopleLink_eCommunity Create a virtual online community to improve customer relationship management (CRM) and achieve customer loyalty and retention for a B2B e-business. |
| Pivotal_Corporation XML-based demand chain networks that deliver personalized customer experiences; unify Internet commerce, CRM, eSelling, and wireless technologies; guide intelligent commerce; and integrate the demand |
| Platinum_Rule Learn more about how charismatic you are and how charisma affects you personal and professional success. |
| SafeHarbor_Technology_Corp_ Provides customer support solutions leveraging multiple channels, including e-mail, telephone, chat and the web. |
| The_Service_Support_Forums Online forums and message board dedicated to service management and customer support. |
| Sitel_Corporation Delivering telephony based customer relationship management solutions and project management. |
| SSI_Partners Offers help in maximizing the revenue and cost savings via remote service offerings. |
| Stream_International,_Inc_ Provides outsourced customer support services including online technical support, help desk support, and customer relationship management solutions. |
| TelePlaza Inbound telemarketing service bureaus that provide customer service, order taking, and outsourcing for business. |
| UltraFeedback Research consulting firm that aligns organizations with their customers. |
| Unicom_Telecommunications Specializing in order fufillment for each and every business type. |
| Aircom Interactive programmes for corporate CBT, Distance Learning and CPD. |
| Ashmead_Training_Ltd_ Telecom and Datacomm training company. Providing private and public courses on UMTS, GPRS, GSM, VoIP, ADSL, SDL, IP V6, ATM, SDH, SS7 technologies and others. |
| Bazemore_Fiber_Optic_Services Offers custom fiber optic training courses for the DOT, LAN, WAN and CATV industries. |
| BPI_Building_People_Inc_ Provides cold call training. Includes client list and testimonials. |
| C-Jonathan_Lewis_Associates How-to book written for telephone repairs and troubleshooting. |
| Ericsson Provides training on concepts and products to base operators, technicians and engineers. |
| Fiber_Network_Training Fiber optic training and 3M Telecom Systems Division Technician certification with online classes and knowledge/skills testing. |
| GSM_Training Computer based telecommunications courses on GSM training and other wireless technologies |
| Harmon_Technical_Trainers On-site provisioning for Cisco ONS 15xxx products. |
| InterConnect_Communications_Ltd Series of master classes which addresses the training requirements of senior professionals in the communications sector. |
| LIDO_Telecommunications_Essentials Seminars and e-learning with some additional resources. |
| Lightguide_Systems_Inc_ Fiber optics seminars, training, consulting, optical networking, fiber splicing, connectors, and switching. |
| Lightwave_Technology_Corp_ A vast range of short courses in the field of fiber optic engineering. |
| Lucid_Optical_Services_Ltd_ Fibre optics and copper wire training, technical consultancy, testing, and publishing in the UK and Europe. |
| Matsushita_Electric_Corp_ Panasonic telephone system user guide help. |
| McCarty_Associates_Inc_ Offers classroom, on-site and field-training courses in outside plant cable fault locating and transmission testing and installation & repair. |
| Mpirical_Limited Telecom training in umts, gsm, gprs, 3g and wireless along with virtual classroom training worldwide. |
| NBXTraining Online training for 3Com NBX equipment. Includes demonstration and registration information. |
| NetCBT Develops BICSI RCDD, LAN Specialist, and Outside Plant study aids along with Wireless LAN, Gigabit Ethernet, DSL, networking and network cabling self paced training courses. |
| Optimal_Connections,_LLC Provider of call center training and services. Including online web based surveys, marketing and competitive research, and helpdesk set-up, assessment and certification. |
| Pearson_Technologies_Incorporated Specializes in fiber optic communication technologies used to replace wire. |
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Practical and Tactical training for social media.
What to Expect from the Training:
Each session will be 90 minutes long and will be held as a live session with the ability for a two way dialog .
Each session will be archived for the students to review after the session for two weeks.
Each session will come with a pdf training guide.
Each session will have a moderated private online community for students to continue to collaborate and ask questions.
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I hope you enjoy reading my Blog- "Much to do about CRM"
Check out Paul Greenberg and Brent Leary's Popular Blogs on our Expert's Corner
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Join Brent Leary and myself as we discuss topics on our Radio Show "Technology for Business $ake." We discuss topics to help companies become more profitable and efficient through use of technology.
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An integral part of managing your career is staying on top of the news and trends of your industry. Whether you are an executive today or aspiring to be one tomorrow, in depth knowledge of your industry is a component to your success!
The CRM Association would like to extend the opportunity to subscribe to CRM industry leading publications absolutely FREE. Publications are absolutely free to those who qualify. Browse from the extensive list of titles currently offered and be sure to check back often as we will be adding new titles over the coming weeks and months. To kick off this partnership TradePub would like to offer this whitepaper called Forrester Report - "Trends 2007: Customer Relationship Management" Click here to get the report!
I invite you to join us and please write me for your comments, suggestions and ideas on how we can serve you better.
Contact me!
Michael W Thomas
Inside CRM is a leading resource and community for sales managers and professionals. The site provides the in-depth content that sales managers at small, medium and large companies need to choose the right CRM products and services for their business. By acting as an independent third-party adviser, Inside CRM is a trusted source for sales managers, buyers and influencers.
In addition, Inside CRM has community features and tools that sales professionals return to again and again such as product reviews, community-rated top stories, message boards and more.
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CRMA and Vendor Guru are pleased to announce the creation of a new white paper section.
Are you looking to upgrade your current CRM product? Do you need a new CRM software solution for your company? Maybe you just want to read up on the latest CRM strategies, VendorGuru.com has done extensive research to help you make the right decision and stay on top of the latest CRM trends. To check out our new white paper section, click here
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ContactCenterWorld.com is the leading global support organization for the contact center industry around the world.
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Customer Experience Management (CEM) Certification
CRM as we know it will always be the foundation and enabler of good customer relationships but the focus and the power is clearly in the hands of the customers; that "experience" is key to profitable relationships and the creation of advocates.
This interactive two day course combines CEM strategies and methodologies with challenging exercises to give you the hands-on experience you need to make an immediate impact within your organization.
With our money back guarantee you have nothing to lose and everything to learn! To register for the event, or for more information, please visit www.cemCertification.com.
CRM Association in
cooperation with Frost & Sullivan invite you to register for this complimentary eBroadcast
series where industry
experts will explore driving contact center excellence. Visit http://ebroadcast.frost.com/ccseries for more information and to register.
5th Annual Customer Feedback Week
Leverage VOC for Growth and Profit
September 22–25, 2008
Westin Peachtree Plaza, Atlanta, GA
www.iqpc.com/us/customerfeedback
New Speaker Faculty, Coca-Cola, Home Depot Site Tours Announced for Customer Feedback Week
New York, NY and Atlanta, GA, June 17, 2008 –IQPC, Customer Management IQ and Marketing IQ announced the full schedule and speaker lineup for the 5th Customer Feedback Week, taking place September 22-25, 2008 at The Westin Peachtree Plaza in Atlanta, GA.
Slated to be the largest Customer Feedback Week hosted by IQPC, the four day event offers a new speaker faculty from award winning companies, 5 Workshops, tracks for both B to B and B to C professionals, 3 book signings and 2 site tours at Coca-Cola and Home Depot.
Click Here to read more...
For more information on the 5th Customer Feedback Week, please contact:
Lisa Schulman, IQPC, Lisa.Schulman@iqpc.com
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